Catalogue quality
Improve product titles, categories, specifications, imagery, applications, and commercial data.
Gofinch Industrial Commerce
Seller Support
Operational guidance for approved suppliers managing product information, buyer enquiries, quotations, fulfilment, documents, performance, and issue resolution.
Gofinch standard
Support for professional selling
Gofinch helps suppliers respond consistently to the expectations of industrial procurement teams.
Enquiry execution
Clarify requirements, qualify opportunities, and prepare complete quotations.
Fulfilment support
Coordinate milestones, inspection evidence, documents, shipping readiness, and buyer communication.
How it works
Resolve a seller support request
Provide the supplier account and transaction context to reach the correct team.
Identify
Share company, account, listing, enquiry, or order reference.
Categorise
Describe whether support concerns data, quotation, fulfilment, payment, or policy.
Review
Relevant records and required corrective action are assessed.
Complete
Actions, deadlines, and confirmation are documented.
Detailed guidance
What you should know
Practical information for procurement teams, suppliers, project owners, and authorised representatives.
Product data support
Suppliers can request guidance regarding category placement, attributes, images, descriptions, certifications, packaging, and related search terms.
- Data completeness
- Accuracy corrections
- Category alignment
Commercial support
Questions may cover enquiry response, quotation scope, pricing presentation, minimum quantities, lead time, and buyer clarification.
- Offer completeness
- Assumption disclosure
- Validity and changes
Fulfilment support
Coordinate production updates, inspection readiness, documents, packing, dispatch, delays, and buyer communication.
- Milestone evidence
- Delay disclosure
- Shipment readiness
Account and policy
Approved contacts can request help with access, permissions, company data, compliance requests, and conduct concerns.
- Authorised-user support
- Business information changes
- Policy clarification
Sensitive company, bank, ownership, or authorised-contact changes require enhanced verification and may not be accepted through ordinary messaging.
Contact supplier operations
Include your registered company name and the relevant listing, enquiry, quotation, or order reference.