Clear requirements
Capture the relevant product, specification, quantity, destination, timing, and supporting files.
AFTER-SALES COORDINATION
Keep technical support connected to the supplied equipment.
Documents, replacement-part requests, troubleshooting evidence, service coordination, and team responses remain linked to the order.
HOW GOFINCH WORKS
Accountable coordination from requirement to outcome.
Use the connected enquiry, chat, and customer-portal workflows so every decision and document keeps its business context.
Connected records
Keep messages, evidence, commercial decisions, and status changes with the correct customer request.
Accountable review
Route each request to the appropriate sourcing, quality, logistics, or support workflow.
Visible progress
Follow responses and related commercial records through the customer portal.
CONNECTED WORKFLOW
How it works
1
Start with context
Open the relevant product or service and share the requirement using the connected enquiry route.
2
Review and clarify
Gofinch checks the requirement, requests any missing detail, and confirms the next responsible action.
3
Coordinate the work
The appropriate commercial, sourcing, inspection, delivery, or support activity is carried out.
4
Keep the outcome visible
Responses, evidence, status updates, and related records remain available in the customer portal.