Product and sourcing
Clarify specifications, alternatives, minimum quantities, certifications, samples, and sourcing requirements.
GOFINCH HELP CENTER
One place for product, enquiry, order, and delivery support.
Start from the product or order you are working on so our team receives the right context, documents, and history from the beginning.
HOW GOFINCH WORKS
Accountable coordination from requirement to outcome.
For the fastest response, open Chat from the relevant product or use your portal enquiry. The listing and conversation context stay connected for our team.
Enquiries and quotations
Track submitted requests, attachments, team responses, commercial revisions, and current status.
Orders and payments
Review order readiness, documents, payment status, preparation milestones, and after-sales records.
Inspection and delivery
Coordinate quality evidence, shipment planning, country-level logistics, delivery, and issue reporting.
CONNECTED WORKFLOW
How it works
1
Choose the relevant record
Open the product, enquiry, order, invoice, or delivery record connected to your question.
2
Share the requirement
Use product chat or an enquiry form and include specifications, quantities, city, and attachments.
3
Follow progress
Return to the customer portal for replies, status changes, quotation updates, and order milestones.
4
Escalate an issue
Use Report an issue for product, documentation, payment, inspection, shipment, or after-sales concerns.