Reference the record
Include the product URL, enquiry, quotation, order, invoice, shipment, or account reference.
Gofinch Industrial Commerce
Report an Issue
A formal intake path for product, delivery, payment, supplier, account, documentation, conduct, or platform concerns.
Gofinch standard
Report clearly, preserve evidence
A complete first report reduces delays and helps the correct team protect the transaction.
Explain the variance
State what was expected, what occurred, when it was observed, and the requested outcome.
Protect original evidence
Keep files, packaging, labels, messages, and transaction records in their original form.
How it works
Case-handling sequence
Gofinch routes each report according to risk, urgency, evidence, and responsible parties.
Submit
Provide identity, reference, issue category, description, and evidence.
Triage
Immediate safety, fraud, shipment, and commercial risks are identified.
Investigate
Relevant records and responsible parties are reviewed.
Resolve
Actions, decisions, and follow-up requirements are communicated.
Detailed guidance
What you should know
Practical information for procurement teams, suppliers, project owners, and authorised representatives.
Safety or serious risk
Stop unsafe use and seek qualified local assistance where necessary before continuing the commercial case.
- Protect people and property
- Isolate affected equipment
- Preserve the scene and evidence
Delivery or product issue
Record external packaging, labels, quantities, serials, visible condition, and unboxing evidence.
- Photographs and video
- Delivery receipt notes
- Specification comparison
Payment or fraud concern
Contact your financial institution immediately where appropriate and notify Gofinch through a verified channel.
- Do not send further funds
- Preserve payment records
- Verify contact details
Supplier or conduct concern
Provide objective facts, dates, communications, and the business impact without altering evidence.
- Chronology
- Named contacts
- Requested remedy
This page does not replace emergency services, law enforcement, financial-institution notification, regulatory reporting, or independent professional advice where those are required.
Create a documented support request
Use the contact form and include the relevant transaction reference in the first line.